Privacy Policy

1. Introduction

Kerala Dayz (“we”, “our”, or “us”) is committed to protecting the privacy and personal information of our customers and website visitors.

This Privacy Policy explains how we collect, use, store, protect and share personal information when you visit https://keraladayz.com/, contact us, request a quotation, make a taxi reservation or book a tour package through our website, WhatsApp, email or other communication channels.

By using our website or providing your information to us, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will seek it appropriately.

2. Information We Collect

We collect only the information reasonably necessary to respond to enquiries and arrange the travel services requested by our customers.

3. How We Use Your Information

Kerala Dayz may use your information:

• To respond to enquiries and prepare quotations
• To plan itineraries and provide travel recommendations
• To arrange taxi services, airport transfers, hotels, houseboats, sightseeing and other requested travel services
• To coordinate with drivers, accommodation providers and activity operators
• To confirm bookings and communicate pickup details, travel schedules and service updates
• To process payments, issue invoices and manage refunds
• To provide customer support and resolve complaints
• To maintain business, accounting and booking records
• To comply with applicable legal and regulatory requirements
• To protect our website, prevent fraud and improve our services
• To send promotional offers and travel updates where permitted by law and, where required, with your consent

We will not knowingly use your personal information for purposes unrelated to the services requested without an appropriate lawful basis.

4. Sharing of Personal Information

We respect your privacy and do not sell or rent your personal information to third parties for their independent marketing purposes.

We may share relevant information when necessary with:

• Travel service providers: Drivers, vehicle operators, hotels, houseboat operators, sightseeing activity providers and other suppliers involved in delivering your booking.
• Payment service providers: Banks, payment gateways and payment link providers for processing transactions, refunds and payment verification.
• Technology and communication providers: Website hosting providers, email services, messaging platforms and other service providers that help us operate our business.
• Legal and regulatory authorities: Where disclosure is required by law, a lawful order or a legitimate legal obligation.

We aim to share only the information reasonably necessary for the relevant purpose. Third-party service providers may process your information under their own privacy policies and applicable obligations.

5. Online Payments and Payment Security

If you make a payment through a payment link, payment gateway, bank transfer or other payment facility, your transaction may be handled by the relevant payment provider. Please review the privacy and security terms of the payment provider before completing your transaction.

Kerala Dayz does not ask customers to share their card PIN, CVV, UPI PIN, banking password or OTP with our staff through WhatsApp, email or telephone.

Although we take reasonable steps to protect transaction and booking information, no method of electronic transmission or storage can be guaranteed to be completely secure.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, understand visitor activity, improve performance and enhance the browsing experience. Depending on the tools enabled on our website, these technologies may include analytics or third-party services.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website features.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar tracking technologies.

7. WhatsApp, Email and Telephone Communications

Customers may contact Kerala Dayz through WhatsApp, email, telephone or website enquiry forms. Information shared through these channels may be used to respond to enquiries, prepare quotations, coordinate bookings and provide customer support.

Please avoid sending unnecessary sensitive personal information through unsecured communication channels. We are not responsible for the independent privacy practices of third-party communication platforms.

We may send essential booking-related communications where necessary to deliver our services. Promotional messages will be handled in accordance with applicable consent requirements and your communication preferences.

8. International Travellers

Kerala Dayz serves domestic and international travellers. Where necessary to arrange travel services, we may process information relating to international guests, including passport or visa details when specifically required for a booking or legal compliance.

We may share relevant information with service providers or authorities in the locations involved in your travel, where necessary and legally permitted. If personal information is transferred across national borders, we will handle the transfer in accordance with applicable law.

9. Data Storage and Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including completing bookings, providing customer support, maintaining accounting records, resolving disputes and meeting legal obligations.

Retention periods may vary depending on the type of information and applicable legal requirements. When information is no longer required, we will take reasonable steps to delete it or anonymise it, subject to any lawful retention obligations.

10. Protection of Personal Information

Kerala Dayz takes reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

Access to booking and customer information should be restricted to authorised personnel and service providers who require it for legitimate business purposes. However, no website, electronic communication or storage system can be guaranteed to be completely secure.

Where required by applicable law, we will take appropriate steps in response to personal data breaches and related risks.

11. Your Privacy Rights

Subject to applicable law, you may be entitled to:

• Request information about the personal data we hold about you
• Request correction or updating of inaccurate information
• Request deletion of personal information that is no longer necessary, where legally permitted
• Withdraw consent for processing where processing is based on consent
• Opt out of promotional communications
• Raise a concern or complaint regarding the handling of your personal information

To make a privacy-related request, please contact us using the details provided below. We may need to verify your identity before acting on your request.

Withdrawal of consent does not affect processing already lawfully carried out, and certain information may need to be retained to meet legal obligations or complete outstanding matters.

12. Children's Privacy

Our services may be booked by adults travelling with children. Where a booking requires information about a child, we expect the parent, guardian or authorised adult making the booking to provide only the information reasonably necessary for the requested service.

We will handle children's personal information in accordance with applicable law, including any applicable requirements for parental consent.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, booking platforms, payment services or social media pages. These third parties operate independently and may have their own privacy policies and terms. Kerala Dayz does not control their privacy practices.

We encourage you to review the relevant third-party privacy policy before providing personal information through those services.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers or applicable legal requirements.

The revised policy will be published on this page with an updated revision date. We encourage visitors to review this page periodically.